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FAQ Returns & Refunds

Always remember our returns policy:

Extended Christmas Returns: Orders between 15th November and 31st December can be returned up until January 31st.

Better get returning...

  • If any items appear to be faulty, please report this to our Customer Care team who will be more than happy to help.

  • If you’re returning a parcel from within the United Kingdom it’s FREE via Royal Mail, the prepaid label will be prefixed to the delivery note. Carefully repackage the item and attach the label to the parcel ensuring no other address is visible, then pop it into your local Post Office.

  • The returns cost from outside the United Kingdom is responsible by the customer and the full returns address can be found below, all other Terms and Conditions remain the same within our returns policy.

LOTD.com Returns
C / O Synergy Retail Support
Unit 3 Ravens Way
Crow Lane Industrial Estate

  • Always keep the returns receipt with the tracking number - we’ll need this just in case there are any issues with the return.

Count on us, we’ll do the rest!

  • Please allow 14 calendar days for the parcel to be returned to LOTD.com and a refund to be processed. We’ll work hard to ensure this is done as soon as possible for you.

  • We’ll keep you informed via email when we’ve processed the return and issued a refund back to your original method of payment.

  • Once the refund has been processed, please allow 2 - 5 working days for the funds to become available in your account.

You can return your parcels at over 600 Asda stores!

Here’s how to return at Asda:


  • If you have received a toyou return label with your parcel, please attach this label to your parcel. If not visit the toyou website here to print a label at home or you can print one in store.
  • Take your labelled parcel to the toyou signposted returns point or hand to a colleague at your most convenient Asda location; remember to include your returns note!
  • toyou will do the rest
  • Remember to keep hold of your receipt to track your parcel, which you can do here
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