FAQ Returns & Refunds
Always remember our returns policy:
Better get returning..
If any items appear to be faulty, please report this to our Customer Care team who will be more than happy to help.
If you’re returning a parcel from within the United Kingdom it’s FREE via Royal Mail, the prepaid label will be prefixed to the delivery note. Carefully repackage the item and attach the label to the parcel ensuring no other address is visible, then pop it into your local Post Office.
The returns cost from outside the United Kingdom is responsible by the customer and the full returns address can be found below, all other Terms and Conditions remain the same within our returns policy.
C / O Synergy Retail Support
Unit 3 Ravens Way
Crow Lane Industrial Estate
Always keep the returns receipt with the tracking number - we’ll need this just in case there are any issues with the return.
Count on us, we’ll do the rest!
Please allow 14 calendar days for the parcel to be returned to LOTD.com and a refund to be processed. We’ll work hard to ensure this is done as soon as possible for you.
We’ll keep you informed via email when we’ve processed the return and issued a refund back to your original method of payment.
Once the refund has been processed, please allow 2 - 5 working days for the funds to become available in your account.