FAQ Returns & Refunds

If you wish to return an item, you have 28 days from the date of purchase to send it back to our Returns Team located in the United Kingdom.

All returned items must be unworn, unwashed and enclosed in their original packaging with all labels intact. Pierced jewellery, underwear, lingerie and tights cannot be returned for health and hygiene reasons. Swimwear can only be returned if the hygiene seal hasn’t been removed.

To obtain a refund please include the returns form located at the bottom of your delivery note in your parcel and don't forget to keep proof of postage or tracking number - we'll need this if there are issues with your return.

UK returns:

Great news! If you are returning an item in the UK it’s super easy and free via Royal Mail. All you need to do is return your item along with the returns slip which came with the goods and mark which you would like to return using the reason codes provided.

Once you have repackaged the items, simply attached the prepaid returns label and take your parcel to the local Post Office.

If you wish to return the item via an alternative returns service, the responsibility of all costs of the return will be down to the customer. Please return the parcel to the following postal address:

Look of the Day

c/o Synergy Retail Support

Crow Lane

Northampton

NN39UD

International returns:

For international returns, the cost of returning the items will be responsibility of the customer. All other terms outlined in our returns policy will remain the same.

Faulty returns:

Oh no! We’re sorry to hear this. If you receive a faulty item please return it back to us within 28 days of purchase. Please get in touch with our Customer Care team before returning so we can investigate this as priority.

How long does it take to get a refund?

We aim to process all returns within 14 calendar days, once your return has been processed we’ll keep you updated every step of the way. An automated confirmation email will be sent from LOTD and a refund will be issued back to your original method of payment.If any item isn’t returned in the condition outlined in our refund policy a member of our Customer Care team will contact you to discuss your options. 

Can I exchange an item? 

At present we’re unable to offer exchanges upon receiving your return, we’re sorry to disappoint! We’ll make every effort to quickly process your return and refund you back to your original method of payment. In the meantime, you’re more than welcome to place another order with us to receive your desired item.

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