FAQ Contact Us

Fill in the contact us form provided below and let us know how we can help.

  • Contact Us
  • Payment Info
  • Delivery
  • Returns & Refunds

Contact Us

Fill in the contact us form provided below and let us know how we can help.


We currently accept the following payment methods: Visa, Mastercard, American Express, PayPal and Amazon Pay.



Delivery Options

Delivery Times


Standard Delivery

1 to 3 working days


Next Day -postcode exclusions apply 
(order before 7pm - Mon to Fri)

1 working day


Republic of Ireland

Up to 5 working days


Channel Islands

Up to 3 working days



Up to 5 working days

From £7.99


Up to 8 working days


Australia & New Zealand

Up to 8 working days


Other International

Up to 8 working days

Price varies by country at checkout. We do not currently deliver to all countries.

*All delivery times are estimates and subject to the courier being able to deliver. Weather and unforeseen events may also cause a small delay

Returns Options

Time to Return


UK - Royal Mail Tracked Returns

28 day return policy



28 day return policy

Cost paid by customer.


Always remember our returns policy:

Better get returning..

  • If any items appear to be faulty, please report this to our Customer Care team who will be more than happy to help.

  • If you’re returning a parcel from within the United Kingdom it’s FREE via Royal Mail, the prepaid label will be prefixed to the delivery note. Carefully repackage the item and attach the label to the parcel ensuring no other address is visible, then pop it into your local Post Office.

  • The returns cost from outside the United Kingdom is responsible by the customer and the full returns address can be found below, all other Terms and Conditions remain the same within our returns policy.

LOTD.com  Returns
C / O Synergy Retail Support
Unit 3 Ravens Way
Crow Lane Industrial Estate

  • Always keep the returns receipt with the tracking number - we’ll need this just in case there are any issues with the return.

Count on us, we’ll do the rest!

  • Please allow 14 calendar days for the parcel to be returned to  LOTD.com  and a refund to be processed. We’ll work hard to ensure this is done as soon as possible for you.

  • We’ll keep you informed via email when we’ve processed the return and issued a refund back to your original method of payment.

  • Once the refund has been processed, please allow 2 - 5 working days for the funds to become available in your account.

Items 0
Subtotal £0.00
Exclusive Offers
Subscribe to get all the latest news, trends and offers straight to your inbox.